Owner Services

Leaving your dream holiday home empty and unattended can be very worrying. We know as we did just that for many years. You want it to be safe and secure until you return. You need to leave your keys with someone you trust, giving you complete peace of mind. If you decide to rent out your property then it is important to know that it is inspected when guests leave, and that they are well looked after during their stay. A guest who receives a good local service is far more likely to book your property again.

Our services:

Managing your property

• We will fully inspect your property at least once a week to ensure that all is well
  This service includes:
  • Checking all doors, windows and alarms to ensure continued security
  • Ensuring that all utilities are still working eg electricity, water, telephone
  • Flushing of toilets, running water in sinks to ensure drains are problem free
  • Watering of house/patio plants
  • Monitoring the maintenance you or we have commissioned eg pool cleaning
  • Keeping a close eye for any potential or developing problems
  • An emailed weekly status report on the property
  • Immediate notification of any problems
  • Regular statements to monitor your expenditure
• We will arrange emergency assistance 24/7.  This is a legal requirement if you offer holiday rentals. But if you don’t, this service gives peace of mind for you and your family and friends when staying at the property

Administration services

• Payment of utility and Council bills
• Arranging connection/reconnection of water, electricity and internet
• Obtaining energy certificates
• Collecting of post and forwarding anything of importance
• Arranging data protection cover for those who rent their property
• Arranging and administering holiday website advertisements
• Attending any appointments on your behalf (eg work at your property which you have arranged)
• Registering holiday guests for those who rent their property
• Supplying you with the correct statements/invoices for you to complete your Spanish taxes

Maintaining your property

We deal with many reliable contractors in the area and can arrange your maintenance work meaning you don’t eat into your valuable holiday time once you’re here. We can also arrange for your property to conform to legal requirements eg electrical upgrades and paperwork (boletin) for older properties.

We ensure competitive rates and high standards of work for painting, floor polishing, changing of locks, plumbing works, upholstery cleaning, white good repairs etc.

On our weekly inspections we will monitor potential problems and notify you of any issues. Should you wish us to deal with them on your behalf we will provide you with quotations and ensure the work is carried out. In the event of any problems resulting in insurance claims, we are on hand to meet with the assessors/arrange the works etc. Your keys will be with us for the whole time that any work is done – we will not pass them to a third party under any circumstances and will remain on-site whilst the work is being done should you so wish.

Servicing your property

Cleaning.  Carried out to a very high standard, the work is thoroughly inspected and again the keys remain with us the whole time. We have a small, trustworthy and reliable team. We collect laundry at the end of your/your guests’ stay or we can provide weekly laundry changes whilst you/they are there. Our laundry washes and presses to a high standard.

Renting. We market our clients’ properties both locally and internationally. We keep detailed booking records so you should notify us as soon as possible with any bookings you have obtained for yourselves or any periods where you do not wish us to obtain bookings on your behalf.

Hire Services. We can provide equipment for your property if you have additional guests or are renting it out. These include folding beds and bedding, cots, electric heaters, dehumidifiers etc.

Registering your property for holiday rentals

If you wish to rent out your holiday home, we will ensure it complies with the law, complete the necessary paperwork and obtain the rental licence on your behalf. We will also arrange the correct documentation with the Guardia Civil, hand delivering it and ensuring your guests are registered correctly and legally. We will advise you what the property should contain for rentals to comply with the law, and if required, help with any additions to make your property a desirable and comfortable home from home for your guests. For more information, see the ‘Rental Licence’ section on this website.

Looking after your rental guests and friends

Meet and greet. We contact your guests prior to arrival to send directions and property information, and they have a telephone number for help if they get lost. We get to the property half an hour before they are due to ensure it is aired. We wait for them, give them the keys and ensure they are fully briefed on the apartment and the area. This service gives guests a smooth start to their holiday and has been proven to bring them back time after time. We collect the keys on their departure, check for breakages and ensure your property is secure.

Dealing with emergencies and queries. Lost keys, problems with the apartment during their stay etc. We provide a 24 hour emergency service – and of course you/they can call us for help and advice free of charge during their stay.

Mid-stay linen changes. Weekly change of linen and towels and mid-stay cleans where you require.

Welcome packs. We can ensure that your fridge is stocked upon arrival for both you and your guests.

Orientation packs. We can compile a bespoke folder for your property that gives your guests everything they need to know. This will include information on the property, the area and attractions they may wish to visit. Where you rent out your property it will include everything in the Junta de Andalucia rental regulations to ensure it complies with what your guests need to know (in English, Spanish and French).

Airport collection and day trips. We use a good local service with high standard vehicles, and we can arrange airport pick-ups and drop-offs and sightseeing trips.

Whether you just want a local keyholder and a weekly check for your private holiday home or you have bought an investment property to rent out, you can be assured that we will give you a high quality, cost effective and completely tailored service. One that you can totally trust.

Our basic service, whether you choose to rent out your property or not, is accessed by an annual management fee. Our reasons for charging this fee are simple. We will visit your property as agreed – without fail. This is essential to ensure that any problems are spotted and rectified quickly. Companies that do not charge a fee will only visit your property when you ask them – and it will cost much more to do this over the course of a year than one annual charge. And neighbours that offer to help you out by watching your property are great, but it is not the same as employing a professional company with experience in this work, of spotting problems and having experienced people on hand to put them right. If a problem is only spotted as you or a guest is due to arrive, the costs of emergency call out of tradespeople is likely to cost you much more and may lose you your valued rental guest! We catch many problems early on with this method of operating and it ensures that problems are dealt with quickly, efficiently and more cheaply in the long-run!!